Most
of the fine print. Please contact us for complete details.
IF
YOU BUY ONE OF OUR KEYBOARDS:
— PRE-ORDERS:
Electronic Edge Vintage Keys order requirements for
pianos in inventory that are not yet ready for sale: To
purchase a piano that is not yet ready we will require a
25% deposit.
If
the sale is cancelled 25% of the deposit is non-refundable.
A
completion date will be estimated, it will depend
on the amount of work the piano requires and how much other work is pending.
The finished instrument
will be ready for pickup after payment is received in
full, which may be at the time of pickup.
• Personal pickup is required so the customer can try the instrument and be satisfied before its departure from our premises.
If shipping is absolutely necessary a quality ATA road case is required and the customer must make the shipping arrangements and take full responsibility for any shipping problems.
— PURCHASE
FROM COMPLETED INVENTORY:
The instrument
will be ready for pickup after payment is received in
full.
• Personal pickup is required so the customer can try the instrument and be satisfied before its departure from our premises.
If shipping is absolutely necessary a quality ATA road case is required and the customer must make the shipping arrangements and take full responsibility for any shipping problems. Adjustments to a purchased instrument, if deemed necessary, will be negotiated. Many minor issues can be worked out by phone or email.
Returns
are highly unlikely as great customer satisfaction is our goal and
we will work to resolve any problem. However if an item is to be returned,
arrangements for getting it back to us must be finalized no later than 7 days after
taking delivery, with a timely delivery back to us (timely
to be defined at our discretion, generally within an additional 7 days),
and delivered in person or with insured return shipping in a quality ATA road case at the buyer’s expense, plus a
10% restocking fee. (Buyer's road case can be returned in this instance.)
The item will also be subject to inspection which may effect
the refunded amount. The restocking fee will increase to 20% if arrangements
to return the item exceeds 7 days after taking delivery of the item. After
30 days from taking delivery of an item, the item may not be returned.
Other conditions may apply. |
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IF
WE WILL BE SERVICING YOUR KEYBOARD:
You
will personally deliver the intrument or have it shipped to us in a quality ATA road case. (If shipping here but planning a personal pickup, then a road case is not necessary, though still recommended.)
No deposit is required but
if you are requesting special parts such as a preamp then prepayment
for
parts and/or materials
may be required.
An estimate will be given
for time and parts cost but this will vary depending on the condition.
The condition
is not always what it may appear. We will provide
the best possible estimates and advise on any developments that
will make a big difference.
We can do complete overhauls
or minor
ones, depending on your
budget and/or needs.
The finished instrument
will be ready for pickup after payment for parts and labor is received in
full, which may be at the time of pickup.
• Personal pickup is required so the customer can try the instrument and be satisfied before its departure from our premises.
If shipping is absolutely necessary a quality ATA road case is required and the customer must make the shipping arrangements and take full responsibility for any shipping problems.
Rush jobs may require a deposit
and/or a higher hourly rate.
Storage fees may apply if payment is seriously
delayed once a job is
complete or if an item is not picked up in a reasonable time frame.
DO NOT SHIP anything
to us without our knowledge.
After completion: Free adjustments, if necessary, will be made up to 15 days after picking up or receiving the instrument, or as negotiated.
Making further adjustments might incur fees if inspection
reveals work has been performed by another party or damage has occurred.
Once 30 days have passed since a buyer has taken repossession of an instrument, any further work is at the usual rate, possibly negotiated.
If an instrument is returned the cost of transport in one direction may be negotiable depending on the reason for additional work.
Many minor issues can be worked out by phone assistance or by email.
Other conditions may apply.
SPECIAL NOTE: If a customer is not within proximity to be able to pickup an instrument—be aware we will ship only if the customer arranges for shipping and has a high quality ATA road case and accepts full responsibility for any shipping related problems. |
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Preferred
payment methods are
PayPal*, verifiable U.S. cashier checks or U.S. money orders. Personal checks, and business checks will delay
pickup or shipment
7 to 10
business days. (Any
oddity in payment may delay pickup/shipment.)
• Cash or instantly funded PayPal or money orders are required
when picking up in person if advance payment has not been sent.
*We are happy to
accept PayPal but a small charge is added to the final costs to cover the
PayPal fee. The charge is generally around 3% of the total, higher outside the U.S. Do
not send PayPal without our knowledge. It is not accepted at any of
the email addresses shown on this site.
Sorry, we do not accept credit cards.
• Ohio buyers will
pay 6.75% sales tax, due with the final payment.
• Buyers pay all shipping and handling costs and are responsible for arrangements and providing a road case.
• We are happy to work
with customers outside of the U.S. but only accept PayPal or
Western Union.
• Please contact us for our shipping address. DO NOT SEND anything to us
without our advance knowledge.
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